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Through your MyEdenred customer space you can (according to the role that is assigned to you) use the following functions:

• Place orders
• Follow your orders
• Manage your employees:
  • Add new employees
  • Hide old employees
  • Change given information of employees
• Activate the new cards of your employees
• Manage your representatives:
  • Add new representatives and give them access to your customer space
  • Assign your representatives with a role in order to limit their access
• Change the structure of your company

Check the following three points through your customer space under the tab “Last orders”:

• Has there been an order for a card after an order for one of our products? If not, your employee already owns a card. You can refer him to https://support.edenred.lu/hc/en-us/sections/360000220054-My-Edenred-card
• Has the order for the card already been finalized?
• Has the order been finalized over 10 working days ago?

If the order has been finalized over 10 working days ago, please contact us through the web form. We are happy to help you.

If your employee’s card is lost or has been stolen, your employee has to block his card himself online through his personal webspace MyEdenred.lu.
Next, the card will be unusable. Attention, this process is irreversible.
You, as his employer, next have to validate the order for the replacement card in your customer web space on http://www.myedenred.lu/.
The new card will be made from the moment the payment has been done.
The validity of the electronic vouchers will be prolonged with 10 working days and the available balance will be automatically linked to the new card.

Merchants who are partners in the Edenred Luxembourg electronic network have the advantage of being automatically reimbursed within 5 business days.

All refunds for transactions paid with electronic vouchers issued by Edenred Luxembourg are made automatically by transfer to the bank account indicated in the contract.

A close cooperation with the experts of the National Bank has allowed us to develop sophisticated protection systems that avoid any effort of forgery. A few examples:

• Hold the vouchers under a UV lamp : you will see that there are fluorescent fibers in the print and the paper because of the use of fluorescent ink.
• If you hold the vouchers against the light and look at them, you will see the watermark : a motif that is incorporated in the paper mass.
• Look at the voucher in detail, you will find other security measures : the guilloches (graphic motifs consisting of interrupted, wavy and crossed lines), the microforms…
• Put your fingers on the logo, you will feel the relief printing.
• The individual numbering of the vouchers allows to identify each voucher with an optical or magnetic scanner and allows you to trace its track.

Edenred Luxembourg accepts payments on Six Payment terminals.
The terminals which are currently compatible with the Edenred card are Yoximo and Yomani.

Your card must be activated in order to be used.
When you receive your card (by mail or via your employer), you can easily check whether the card has already been activated by your employer, or if you need to activate it yourself. To check, go to your personal web space via MyEdenred.
Go to the menu Manage my card and my account and click on the button “Activate my card”.
On the appearing screen, you simply have to give your card number as well as your identification number (which is your activation code) and click on “Confirm”.
The status of your card is now “Active”.
Would you experience any problem during this procedure, ask your employer to activate your card for you through his customer web space.

In case of lost or theft, you have to block your card via your Personal Web Space on www.MyEdenred.lu
. Once blocked, the card will be unusable. Note that this process is irreversible.
Subsequently, your employer will have to validate the order of the replacement card. The new card will be produced from the moment the payment has been done.
The validity of the electronic vouchers will be extended by 10 working days and the available balance will be automatically linked to the new card.

Thanks to your personal web space, you now have access to our services and you can enjoy all our advantages:

• activate your card
• consult your balance
• see the history of your transactions
• consult the payments of your employer
• block your card (loss or theft)
• use your card at your favorite shop
• activate a PIN code

To create your personal web space on www.MyEdenred.lu, you first have to click on “Register”. Next, you have to fill in your activation code and your card number. Your activation code has been communicated in your first card loading notification.
Now, you can choose your username (your mail address) and a password.